zawgyi FAQ — Questions players ask
most often

Shan Koe Mee is a traditional Myanmar card game played with 3 or 4 cards. Each player receives 3 cards, and the player with the highest total point score wins. On the zawgyi platform, you can play this game online directly, and the interface is displayed in Burmese.

Yes. The zawgyi platform is browser-based, so you can access it directly from your phone browser on both Android and iOS without needing an app. Shan Koe Mee, 2D/3D, and all local games are built with a mobile-friendly design so you can play smoothly using a touch screen.

On zawgyi, 2D game results are determined by a Certified Random Number Generator (RNG) system. Numbers are generated randomly without any human intervention — there are no fixed numbers. RNG records are stored securely so the fairness of the game can be verified.

zawgyi's 3D game has no connection to the state lottery or any Myanmar government-licensed lottery organization. Results are produced solely by the platform's random number generation system, so no external factor can influence the outcome. Every player competes with an equal chance.

Log in to your zawgyi account, go to the deposit section, and select KBZPay. Transfer the amount from the KBZPay app to the displayed account number, then enter the transaction reference in the form. Once our team confirms it, the balance will be credited within minutes. The minimum deposit is 3,000 Ks.

Yes. Depositing with Wave Money works the same way as KBZPay. Transfer from the Wave Money app to zawgyi's receiving number, then submit the confirmation code (or screenshot) in the deposit form. The minimum is 3,000 Ks, and zawgyi does not charge any transaction fee.

Send your deposit transaction reference or screenshot immediately to our support team (24/7) via Live Chat. We'll handle it as quickly as possible once we receive it. Please include the amount, the payment method used, and the transaction time.

zawgyi currently supports 4 deposit methods: KBZPay, Wave Money, AYA Pay, and Bank Transfer. The minimum deposit for each method is 3,000 Ks. Processing time varies by method, but e-Wallets are faster, so most players choose KBZPay or Wave Money.

zawgyi does not charge any deposit fees. The full amount you deposit will arrive in your account. However, payment service providers such as KBZPay or Wave Money may have their own fees, so you should check directly in their apps.

You can request personal betting limits, cooling-off, and full self-exclusion through zawgyi's 24/7 Live Chat. You can also reach us by email at [email protected], and you can read detailed service information on the Responsible Gaming page.

The zawgyi platform is for players aged 21+ only. KYC (Know Your Customer) verification is carried out at account registration, and the age restriction is strictly enforced. Protecting minors from gambling is one of zawgyi's top priorities.

available. You can contact the zawgyi support team via Live Chat to set a daily, weekly, or monthly deposit limit. If you want to increase a limit, the change takes effect after a long cooling period following the update. If you want to decrease a limit, it takes effect immediately.

Cooling-off means taking a short break (for example, a few days to a week) and temporarily closing your account. Self-exclusion means closing your account for a longer period (one month, six months, or over a year) with a firm lock — you cannot reopen it yourself during that time. You can request either option via Live Chat.

If you keep playing to try to recover losses and cannot stop, if you are spending time meant for family or work on gambling, or if you are repeatedly facing financial problems because of gambling — these are visible signs of problem gambling. You should use zawgyi's Responsible Gaming page and Live Chat right away.

zawgyi processes withdrawal requests within 10 to 45 minutes. Your funds will arrive in your KBZPay, Wave Money, or bank account within that time. Processing times may vary due to occasional high traffic, but if it takes more than 45 minutes, please contact Live Chat.

The minimum withdrawal amount at zawgyi is 30,000 Ks. Requests below this amount will not be processed. Please also note that bonus funds can only be withdrawn after the bonus wagering requirements have been fully met.

Common reasons for a prolonged pending status are: KYC verification not yet completed, bonus wagering requirements not yet met, or the payment method still being reviewed. If you want more details, contact Live Chat with the date, amount, and method of your withdrawal.

zawgyi operates 24 hours a day, 7 days a week — there are no off days. Withdrawal requests made late at night MMT are also processed within 10 to 45 minutes. However, please note that Bank Transfer timings may vary depending on the bank's processing hours.

zawgyi does not charge any withdrawal fees. Available withdrawal methods are KBZPay, Wave Money, AYA Pay, and Bank Transfer. Withdrawals are generally matched to the same method used for your deposit, so please take note of that when registering your account.